It’s undeniable that F&B Ordering KIOSK Malaysia is becoming increasingly popular, and it is for a good reason. We’ll go through the major advantages of self-ordering kiosks for eateries below.

  1. Check Sizes Have Been Increased

The influence on average check sizes is perhaps the most significant benefit of self-ordering kiosks.

Your self-ordering kiosk can do the job for you instead of depending on your personnel to promote your high-margin items and expensive add-ons. When using a self-ordering kiosk, you may send targeted and intuitive upsell prompts to guests as they build their orders. This can include unique offers like 2-for-1 bargains, as well as clever upsell methods like adding extra paid toppings, upgrading to premium sides, or turning a meal into a combo.

When you check your POS records to discover how these minor add-ons affect your business, you’ll be pleasantly surprised. McDonald’s discovered that when customers used a kiosk, they spent around a dollar more on each order, resulting in a 30% increase in average check size. McDonald’s also discovered that 20% of customers who didn’t order a drink at the time would do so when the option was available at the kiosk. All of this translates to a lot more cash in your pocket.

F&B Ordering KIOSK Malaysia

  1. Shorter wait times

Self-ordering kiosks also have the obvious benefit of speeding up the ordering process.

Let’s face it: hungry clients despise standing in long lines, especially during a pandemic when they may be nervous about being in close proximity to others for long periods of time. In fact, according to a survey conducted by Tillster, if the line to order from a cashier is longer than 5 persons, 75% of customers would prefer to order from a self-service kiosk. What if there’s a ten-person line? A stunning 91 percent of respondents say they would prefer to purchase from a restaurant kiosk.

Customers may build their orders, send them to the kitchen, and pay using only a few clicks on a self-ordering kiosk, reducing wait times. Customers can then exit the line and wait for their order to be ready, at which point they can pick it up from a designated counter.

  1. Improving Order Accuracy

The margin of error for orders will be greatly reduced when your consumers pick and submit their own orders. A kiosk with a visual menu is quite useful in eliminating misinterpretation because it assures that your customers know exactly what they’re getting, avoiding those awkward “This isn’t what I ordered” encounters.

Your kitchen will save time by not wasting time cooking an item that is out of order or a meal that is improper. As a result, you won’t have to deal with irate customers or unfavourable web reviews. Self-ordering technology can eventually eliminate the need to eat the cost of voids and discounts.

  1. Ensure the safety of both employees and customers

Perhaps the most important benefit of self-ordering kiosks in the aftermath of the COVID-19 outbreak is that they help keep consumers and employees safe by eliminating in-person encounters. COVID-19 spreads mostly among persons who are in close contact (within about 6 feet of one another) for an extended length of time, according to the Centers for Disease Control and Prevention (CDC). Customers purchasing directly from a staff member at a counter or at their table, for example, are taking a significant risk.