It’s undeniable that F&B Ordering KIOSK Malaysia is becoming increasingly popular, and it is for a good reason. We’ll go through the major advantages of self-ordering kiosks for eateries below.
- Check Sizes Have Been Increased
The influence on average check sizes is perhaps the most significant benefit of self-ordering kiosks.
Your self-ordering kiosk can do the job for you instead of depending on your personnel to promote your high-margin items and expensive add-ons. When using a self-ordering kiosk, you may send targeted and intuitive upsell prompts to guests as they build their orders. This can include unique offers like 2-for-1 bargains, as well as clever upsell methods like adding extra paid toppings, upgrading to premium sides, or turning a meal into a combo.
When you check your POS records to discover how these minor add-ons affect your business, you’ll be pleasantly surprised. McDonald’s discovered that when customers used a kiosk, they spent around a dollar more on each order, resulting in a 30% increase in average check size. McDonald’s also discovered that 20% of customers who didn’t order a drink at the time would do so when the option was available at the kiosk. All of this translates to a lot more cash in your pocket.
- Shorter wait times
Self-ordering kiosks also have the obvious benefit of speeding up the ordering process.
Let’s face it: hungry clients despise standing in long lines, especially during a pandemic when they may be nervous about being in close proximity to others for long periods of time. In fact, according to a survey conducted by Tillster, if the line to order from a cashier is longer than 5 persons, 75% of customers would prefer to order from a self-service kiosk. What if there’s a ten-person line? A stunning 91 percent of respondents say they would prefer to purchase from a restaurant kiosk.
Customers may build their orders, send them to the kitchen, and pay using only a few clicks on a self-ordering kiosk, reducing wait times. Customers can then exit the line and wait for their order to be ready, at which point they can pick it up from a designated counter.
- Improving Order Accuracy
The margin of error for orders will be greatly reduced when your consumers pick and submit their own orders. A kiosk with a visual menu is quite useful in eliminating misinterpretation because it assures that your customers know exactly what they’re getting, avoiding those awkward “This isn’t what I ordered” encounters.
Your kitchen will save time by not wasting time cooking an item that is out of order or a meal that is improper. As a result, you won’t have to deal with irate customers or unfavourable web reviews. Self-ordering technology can eventually eliminate the need to eat the cost of voids and discounts.
- Ensure the safety of both employees and customers
Perhaps the most important benefit of self-ordering kiosks in the aftermath of the COVID-19 outbreak is that they help keep consumers and employees safe by eliminating in-person encounters. COVID-19 spreads mostly among persons who are in close contact (within about 6 feet of one another) for an extended length of time, according to the Centers for Disease Control and Prevention (CDC). Customers purchasing directly from a staff member at a counter or at their table, for example, are taking a significant risk.